Customer Service and Account Management

Good customer service or "customer care" as is more commonly known nowadays is not a new concept. It is all about identifying your customers’ needs, making sure you exceed their expectations and establishing that long-term loyalty your business needs.

This full day course (available as a private or public session) aims to create world-class account managers and customer care advisors using tested techniques and problem-solving tips that will serve you well when dealing with your clients for years to come.